Experience

AngioDynamics

Latham, NY
Technician, Associate IT Service Desk
Jan 2023 to Present
• Provide timely support onsite, remotely, and over the phone to over 1,100 employees worldwide while using the ServiceNow ITSD tool to log, remediate, and document each reported incident.
• Analyze and resolve incidents and problems efficiently and effectively for end user hardware, software, and accounts, escalating issues as appropriate.
• Follows corporate policies and controls to ensure data accuracy, security, and other items as they relate to business practices and regulatory compliance.
• Configure, deploy, install, and troubleshoot laptops, desktops, mobile devices, printers, approved software, computer components, and various other peripherals.
• Create and maintain purchase requisitions / purchase orders on an as needed basis to support the infrastructure of the company and end users in Oracle EBS.
• Developed and integrated a new platform into Salesforce for our hardware services team to fill out work orders and manage all of our company products.
• Created a company wide asset management process to track IT equipment. This includes deployed equipment to current employees and terminated employees to help secure loose assets within the company.

Redlyne Performance

Ghent, NY
Mechanic and Autobody Technician
July 2021 to Present
• Diagnose issues provided to us by customers and problems found.
• Repair a variety of vehicles back to their healthy original running state.
• Advise customers on the best solutions that would best suit their needs.
• Remodeled the entire computer system of the business to increase efficiency.

Catholic Community of Northern Columbia County

Columbia County, NY
IT Technician
March 2020 to Present
• Developed a live streaming service for people who cannot attend physically.
• Suggest any advancements in the technology at the workplace.
• Resolve any technical issues the Parish has in all of their three facilities.

Navy UTAP Internship

Newport, RI
Intern
August 2018
• Led my teammates into a positive work environment when they had doubts.
• Communicated with my team to solve the current submarine problem at hand.
• Engineered a working SeaPearch that competed well against the other teams.

Ichabod Crane IT Internship

Valatie, NY
Intern
June 2018 to August 2018
• Migrated an entire IT facility from one building to another.
• Maintained, set up, and upgraded hundreds of student and faculty computers.

Bard College

Annandale-On-Hudson, NY
IT Help Desk
June 2016 to July 2018
• Removal/Installation of Mac labs including imaging disks and machine disposal.
• Provided technical expertise to students/faculty and managed support tickets.